Sadly a lot of people don’t have confidence in their IT skills and that’s where we can help. Chatsworth Training offers a number of computer courses designed to show you how you to get the most from your computer in an office environment.  The courses are not loaded with tecchy jargon or geek-speak, our IT trainers have written them in an easy-to-follow plain English format that puts your professional development first.

For more information please feel free to give us a call and ask for Dan or Amanda. Alternatively browse our course directory.

Susie

PS – We’re also giving away our free “hot tips” sheet with all the course handouts. These are special documents that contain details of useful shortcuts and productivity enhancing tools that you can use to make your working life easier. Get in touch for more details!

For more information, please feel free to browse the course directory or give us a call on 01730 894904.

• Manage your time more effectively;
• Gain practical skills in recognising and solving time-related problems;
• Know how to prioritise;
• Manage interruptions and distractions;
• Know when and how to change working practices.

• Identify the different team roles;
• Encourage all team members to recognise and value the different approaches;
• Utilise and use the strengths and recognise any weaknesses in the team;
• Know how to overcome any issues within the team to ensure it’s success;

Additional aims for a full day workshop:

• Know your own strengths in a team (using a pre-course questionnaire);
• Identify where there are gaps in the team and put in place strategies to overcome these;
• Practice techniques and activities that can be used with own teams back in the workplace.

• Recognising the stages of team development and know how to move teams towards greater success;
• Establishing roles and responsibilities to promote effective team working;
• Recognising strengths and delegating accordingly;
• Selecting appropriate methods to motivate individuals within the team;
• Instigating effective planning to facilitate team achievement of goals.

Other shorter courses to consider that support effective team leading include:

• Resolving conflict and effective communication
• Managing Staff Performance
• Presentation Skills (to aid delivery of team briefing sessions)

• Deal effectively with conversations both face to face and on the telephone;
• Recognise best approaches to deal with emotional responses;
• Learn and demonstrate different techniques to best deal with difficult conversations and challenging individuals;
• Demonstrate more confidence when involved in challenging situations.

• Gain an historical view of work habits;
• Recognise signs of distress;
• Manage change;
• Develop ways of helping – support & challenge; counselling; mentoring;
• Manage your own work/life balance.

Aim: to give managers the skills and confidence to handling disciplinary issues in a correct and effective way.  By the end of this workshop you will be able to:

• Work to avoid issues becoming so serious as to require disciplinary action;
• Recognise when disciplinary action is required and take action immediately;
• Know how to conduct the disciplinary process effectively;
• Remain fair and consistent and legally compliant at all times during the disciplinary process;
• Confidently demonstrate the skills of questioning, listening and giving feedback.

Aim: to equip managers with the skills to effectively identify and manage different attendance issues.  By the end of this workshop you will be able to:

• Clarify different types of non-attendance/absenteeism;
• Recognise sickness categories and industrial injuries;
• Keep records and spot trends, recognise and assess the cost of absenteeism;
• Implement systems for controlling holidays and timekeeping;
• Explore the reasons for poor attendance;
• Implement methods to reduce attendance issues.

By the end of this workshop you will:

• Know the difference between conflict and disagreement
• Notice when difficulties arise and confidently “nip it in the bud”
• Know when is manager’s role to intervene
• Recognise different approaches to managing conflict situations to achieve the best outcome
• Practice techniques to manage emotional conversations