Chatsworth Training Services Ltd
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Disciplinary Issues Training
Disciplinary Issues Aims: To enable managers to understand the law, apply it in the workplace and to conduct a disciplinary hearing. Definitions of discipline & what is a disciplinary issue The route to consistency Fair and unfair dismissals The investigation … Continue reading
Posted in Management Skills Development Courses, Training Courses
Tagged disciplinary, training
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Effective Team Leading
4 hours (minimum): Aim: Know the role of the supervisor/manager in creating and maintaining a high performing team. By the end of this workshop you will have greater confidence in: Recognising the stages of team development and know how to … Continue reading
Posted in Managing Teams
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Effective Team Leading & Supervision Training
Effective Team Leading & Supervision Aims: To understand the role of the supervisor and the dynamics of team management The span of control Responsibility and authority Planning and delegation Staff motivation Developing teamwork Maslow’s Hierarchy & Hartsburg’s Hygiene Theory.
Posted in Management Skills Development Courses, Training Courses
Tagged leading, supervision, training
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Equality & Diversity Training
Equality & Diversity Aims: to give staff a better understanding of equality and diversity Definitions The legislation Policies and procedures Valuing diversity Working with others Giving care.
Posted in Management Skills Development Courses, Training Courses
Tagged diversity, equality, training
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Handling Difficult Conversations
(3 hours ) Aim: How to manage a difficult conversation effectively and with confidence, both face to face and on the phone. By the end of this workshop you will be able to: Deal effectively with conversations both face to face … Continue reading
Posted in Managing Individuals - managing people on a one-to-one level
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Handling Difficult Conversations Training
Handling Difficult Conversations Deal effectively with conversations both face to face and on the telephone Recognise best approaches to deal with emotional responses Learn and demonstrate different techniques to best deal with difficult conversations How to be more confident when … Continue reading
Posted in Management Skills Development Courses, Training Courses
Tagged difficult conversations, training
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Influencing and Motivation Training
Influencing and Motivation Aims: to enable staff to influence and motivate colleagues at all levels Manage your impact: first impressions Body Language, Voice and choice of words Inner Dialogues Defining Influencing Influencing Energy Motivating others.
Posted in Management Skills Development Courses, Training Courses
Tagged motivation, training
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Introduction to Management Skills (one day)
Aim: to provide new managers with the basic skills and knowledge to perform the role of manager effectively or to serve as a refresher for more experienced individuals By the end of this workshop you will be able to: Know … Continue reading
Posted in Manage Yourself - Making you effective as a manager
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Manage Yourself Training
Manage Yourself! Aims: To give managers and prospective managers the individual skills and confidence to manage well The importance of effective communication Assertiveness Avoiding and managing stress Effective decision-making Effective time-management.
Posted in Management Skills Development Courses, Training Courses
Tagged management, training
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Managing Attendance
Managing Attendance Aims: understanding different types of non-attendance, identify trends and concerns and the associated costs Why do people not attend work? Controlling holidays Sickness categories Industrial injuries The costs of non-attendance Keeping records and spotting trends Reducing absenteeism and … Continue reading
Posted in Management Skills Development Courses, Training Courses
Tagged attendance, training
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