Aim: to give managers the skills and confidence to utilise the Staff Appraisal process to best effect.  By the end of this workshop you will: Know the purpose of the appraisal process Prepare effectively for all appraisals Successfully manage the … Continue reading →

DISCIPLINARY ISSUES: 4 hours  (min)  Aim: to give managers the skills and confidence to handling disciplinary issues in a correct and effective way.  By the end of this workshop you will be able to: Work to avoid issues becoming so … Continue reading →

(3 hours )   Aim: How to manage a difficult conversation effectively and with confidence, both face to face and on the phone.  By the end of this workshop you will be able to: Deal effectively with conversations both face to face … Continue reading →

MANAGING ATTENDANCE ISSUES:  4 hours (minimum)  Aim: to equip managers with the skills to effectively identify and manage different attendance issues.  By the end of this workshop you will be able to: Clarify different types of non-attendance/absenteeism; Recognise sickness categories … Continue reading →

Aims:  How to provide an efficient and supportive working environment for the benefit of your staff and clients. By the end of this workshop you will be able to: Recognise different management styles and know their impact on staff Know … Continue reading →

3 hours: Aims: To give managers, team leaders and other senior staff the skills to identify signs of an employee experiencing difficulties, and promote strategies to help them.  By the end of this workshop you will be able to: Gain … Continue reading →

Aim: Equips managers with the ability to avoid disputes and to deal with them effectively if they do occur. By the end of this workshop you will: Know the difference between conflict and disagreement Notice when difficulties arise and confidently … Continue reading →

Aim: Develop your teams and individuals to enable them to maximise potential.  By the end of this workshop you will be able to: Identify training needs of your staff Plan and implement organisational policies supporting training and development Implement  team … Continue reading →

Aim: to impart an understanding of the importance of ongoing support for new staff members. By the end of this workshop you will be able to: Assess what new staff need to know, and when Compile an Induction Programme Integrate … Continue reading →

Aims: to enable the supervisor/manager to work effectively in supervising junior staff, in both clinical/care and non-care environments By the end of this workshop you will: Know the purpose of the supervision processes Understand the different types of supervision Prepare … Continue reading →