This section is divided into four: Managing Yourself – aimed at helping you be effective as a manager; Managing Individuals – skills to help you manage on a one-to-one level; Managing Teams – how to get the very best from your team; and Managing the Task – core skills to aid successful task achievement.

All workshops can be tailored in content and duration to suit your business needs and the attendees skill level. Please do not be limited by the offer – we are always happy to discuss other options and bespoke design specific events for you.

Appraisals & Staff Development Training

Posted on November 14, 2010 by admin

Appraisals & Staff Development Training : To give the skills and confidence to enable managers to utilise appraisals to best effect. Understanding the appraisal system: its strengths and weaknesses Different types of appraisal system Dangers associated with the process Devising … Continue reading →

Posted in Management Skills Development Courses, Training Courses | Tagged , , | Comments Off

Appraisals: 3 hours (minimum)

Posted on February 18, 2011 by Amanda

Aim: to give managers the skills and confidence to utilise the Staff Appraisal process to best effect.  By the end of this workshop you will: Know the purpose of the appraisal process Prepare effectively for all appraisals Successfully manage the … Continue reading →

Posted in Managing Individuals - managing people on a one-to-one level | Comments Off

Basic Computer Skills Training

Posted on November 13, 2010 by admin

BASIC COMPUTER SKILLS: 3 hrs Aims: to provide staff with basic PC skills within the framework of their work environment. Keyboard Skills Storage/memory functions Creating documents Printing your document Creating & managing Email Using the Internet NB: This is an … Continue reading →

Posted in Management Skills Development Courses, Specialist Care Courses, Training Courses | Tagged , | Comments Off

Building an Effective Team

Posted on February 25, 2011 by Amanda

Half or full day:   Aim: Know and value the different roles in a team and how to optimise team performance.  By the end of this workshop you will be able to: Identify the different team roles; Encourage all team members to … Continue reading →

Posted in Manage the Task - a range of core skills to aid successful task achievement, Managing Teams | Comments Off

Change Management Training

Posted on November 14, 2010 by admin

Change Management Aims: To enable changes to be implemented smoothly Identifying areas for change Understanding the implications on staff and clients What is a change-agent How to implement change Keeping an ongoing dialogue with those affected Benchmarking and reviews -is … Continue reading →

Posted in Management Skills Development Courses, Training Courses | Tagged , | Comments Off

Confidence and Assertiveness

Posted on February 18, 2011 by Amanda

Aim: To provide individuals with the skills and confidence to gain respect as effective managers. By the end of this workshop you will be able to: Manage the impact you have on others using appropriate words, voice and body language … Continue reading →

Posted in Manage Yourself - Making you effective as a manager | Comments Off

Customer Care Training

Posted on November 14, 2010 by admin

Customer Care Aims: Develop face to face and telephone techniques Know your customers What is customer service Telephone call control – features of the voice Questioning and listening skills Identifying body language Handling complaints & queries Telephone and face-to-face role-play.

Posted in Management Skills Development Courses, Training Courses | Tagged , | Comments Off

Develop your Leadership Style (one day)

Posted on February 18, 2011 by Amanda

Aim: to provide experienced managers with the skills and motivation to become inspirational leaders By the end of this workshop you will be able to: Understand the difference between effective management and inspirational leadership Recognise & develop your own style … Continue reading →

Posted in Manage Yourself - Making you effective as a manager | Comments Off

Developing your Management Skills (one day)

Posted on February 18, 2011 by Amanda

Aim: to provide experienced managers with tools and techniques to further enhance their management skills.   By the end of this workshop you will be able to: Improve the methods currently used to balance the needs of task achievement, team requirements … Continue reading →

Posted in Manage Yourself - Making you effective as a manager | Comments Off

Disciplinary Issues

Posted on February 25, 2011 by Amanda

DISCIPLINARY ISSUES: 4 hours  (min)  Aim: to give managers the skills and confidence to handling disciplinary issues in a correct and effective way.  By the end of this workshop you will be able to: Work to avoid issues becoming so … Continue reading →

Posted in Managing Individuals - managing people on a one-to-one level | Comments Off