Chatsworth Training Services Ltd
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Author Archives: Amanda
Time Management
3 hours Aim: to enable people to work in an effective, efficient and productive way. This course can be aimed either at team workers, or at a management/team leader level. By the end of this workshop you will be able to: … Continue reading
Posted in Manage the Task - a range of core skills to aid successful task achievement
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Building an Effective Team
Half or full day: Aim: Know and value the different roles in a team and how to optimise team performance. By the end of this workshop you will be able to: Identify the different team roles; Encourage all team members to … Continue reading
Posted in Manage the Task - a range of core skills to aid successful task achievement, Managing Teams
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Effective Team Leading
4 hours (minimum): Aim: Know the role of the supervisor/manager in creating and maintaining a high performing team. By the end of this workshop you will have greater confidence in: Recognising the stages of team development and know how to … Continue reading
Posted in Managing Teams
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Handling Difficult Conversations
(3 hours ) Aim: How to manage a difficult conversation effectively and with confidence, both face to face and on the phone. By the end of this workshop you will be able to: Deal effectively with conversations both face to face … Continue reading
Posted in Managing Individuals - managing people on a one-to-one level
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Promoting a work/life balance
3 hours: Aims: To give managers, team leaders and other senior staff the skills to identify signs of an employee experiencing difficulties, and promote strategies to help them. By the end of this workshop you will be able to: Gain … Continue reading
Posted in Managing Individuals - managing people on a one-to-one level
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Disciplinary Issues
DISCIPLINARY ISSUES: 4 hours (min) Aim: to give managers the skills and confidence to handling disciplinary issues in a correct and effective way. By the end of this workshop you will be able to: Work to avoid issues becoming so … Continue reading
Posted in Managing Individuals - managing people on a one-to-one level
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Managing Attendance Issues
MANAGING ATTENDANCE ISSUES: 4 hours (minimum) Aim: to equip managers with the skills to effectively identify and manage different attendance issues. By the end of this workshop you will be able to: Clarify different types of non-attendance/absenteeism; Recognise sickness categories … Continue reading
Posted in Managing Individuals - managing people on a one-to-one level
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Resolving Conflict / Effective Communication: 4 hours (min)
Aim: Equips managers with the ability to avoid disputes and to deal with them effectively if they do occur. By the end of this workshop you will: Know the difference between conflict and disagreement Notice when difficulties arise and confidently … Continue reading
Posted in Managing Individuals - managing people on a one-to-one level
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Supervision Skills: 3 hours (minimum)
Aims: to enable the supervisor/manager to work effectively in supervising junior staff, in both clinical/care and non-care environments By the end of this workshop you will: Know the purpose of the supervision processes Understand the different types of supervision Prepare … Continue reading
Posted in Managing Individuals - managing people on a one-to-one level
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Appraisals: 3 hours (minimum)
Aim: to give managers the skills and confidence to utilise the Staff Appraisal process to best effect. By the end of this workshop you will: Know the purpose of the appraisal process Prepare effectively for all appraisals Successfully manage the … Continue reading
Posted in Managing Individuals - managing people on a one-to-one level
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