Chatsworth Training Services Ltd
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Presentation Skills Training
Presentation Skills Aims: To enable staff to plan, prepare and present confidently to a group in a logical, systematic manner What do you need to say Identifying your target audience Location & environmental factors Resources, visual aids & handout Dealing … Continue reading
Posted in Management Skills Development Courses, Training Courses
Tagged presentation, training
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Performance Management & Dealing with Conflict Training
Performance Management & Dealing with Conflict Know the purpose of the supervision & appraisal process Prepare effectively for all one-to-one meetings Successfully manage the discussion Recognise conflict situations and deal effectively with them Practice a range of approaches to successfully … Continue reading
Posted in Management Skills Development Courses, Training Courses
Tagged conflict, performance, training
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Managing Staff Performance Training
Managing Staff Performance Aims: To manage staff effectively, providing an efficient and supportive working environment to the benefit of staff and users Understanding management styles and their impact on staff Principles of motivation, involvement and delegation Organisational policies that support … Continue reading
Posted in Management Skills Development Courses, Training Courses
Tagged performance, staff, training
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Managing Resources Training
Managing Resources Aims: Planning & management of physical resources and the associated expenditure Planning – short and long term trends affecting resource usage analysing past expenditure & producing a cost-benefit analysis organisational principles & budget control methods.
Posted in Management Skills Development Courses, Training Courses
Tagged resources, training
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Managing Attendance
Managing Attendance Aims: understanding different types of non-attendance, identify trends and concerns and the associated costs Why do people not attend work? Controlling holidays Sickness categories Industrial injuries The costs of non-attendance Keeping records and spotting trends Reducing absenteeism and … Continue reading
Posted in Management Skills Development Courses, Training Courses
Tagged attendance, training
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Manage Yourself Training
Manage Yourself! Aims: To give managers and prospective managers the individual skills and confidence to manage well The importance of effective communication Assertiveness Avoiding and managing stress Effective decision-making Effective time-management.
Posted in Management Skills Development Courses, Training Courses
Tagged management, training
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Influencing and Motivation Training
Influencing and Motivation Aims: to enable staff to influence and motivate colleagues at all levels Manage your impact: first impressions Body Language, Voice and choice of words Inner Dialogues Defining Influencing Influencing Energy Motivating others.
Posted in Management Skills Development Courses, Training Courses
Tagged motivation, training
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Handling Difficult Conversations Training
Handling Difficult Conversations Deal effectively with conversations both face to face and on the telephone Recognise best approaches to deal with emotional responses Learn and demonstrate different techniques to best deal with difficult conversations How to be more confident when … Continue reading
Posted in Management Skills Development Courses, Training Courses
Tagged difficult conversations, training
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Equality & Diversity Training
Equality & Diversity Aims: to give staff a better understanding of equality and diversity Definitions The legislation Policies and procedures Valuing diversity Working with others Giving care.
Posted in Management Skills Development Courses, Training Courses
Tagged diversity, equality, training
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Effective Team Leading & Supervision Training
Effective Team Leading & Supervision Aims: To understand the role of the supervisor and the dynamics of team management The span of control Responsibility and authority Planning and delegation Staff motivation Developing teamwork Maslow’s Hierarchy & Hartsburg’s Hygiene Theory.
Posted in Management Skills Development Courses, Training Courses
Tagged leading, supervision, training
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