Managing human resources: A selection of courses for those involved in all aspects of staff management
3 hrs Gain the skills and confidence to utilise the Staff Appraisal process to best effect, understand different types of systems, their strengths and weaknesses & the associated dangers; devising & using an effective system, the legal aspects.
3 hrs Understand different types of non-attendance, reasons for poor attendance; controlling holidays; sickness categories; industrial injuries; keeping records and spotting trends; the cost of absenteeism – how to reduce it; controlling timekeeping; communicating with the employees.
ASSERTIVENESS & CONFIDENCE
Gain skills & confidence to gain respect as effective managers, using appropriate words, voice and body language, create powerful & positive first impressions, maintain a confident approach under challenging circumstances, practice assertive techniques, engaging with others to understand their views
3 hrs Identifying areas for change, ‘Change Agents’ & how to implement change; understanding the implications on staff (and clients) – keeping an ongoing dialogue with those affected; benchmarking and reviews – is it working?
Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations
3 hrs Define principles of discipline & what constitutes disciplinary issues; understanding the law and apply it in the workplace; conducting a hearing; the route to consistency; fair and unfair dismissals; investigation and appeal processes.
HANDLING DIFFICULT CONVERSATIONS
4 hrs How to manage a difficult conversation effectively & with confidence, both face to face and on the phone.
INFLUENCING AND MOTIVATION
4 hrs Learn how to influence & motivate colleagues at all levels
managing your impact – creating that ‘first impression’; body language, voice and vocabulary; inner dialogues.
3 hrs How to identify the hazards of working alone and take appropriate avoiding action. Includes Lone Workers and the Law, identifying risks and hazards, communication links & a look at personal safety items.
4 hrs Aims to give managers and prospective managers the skills & confidence to manage effectively – develops skills such as effective communication, assertiveness, stress management, decision-making and time management.
MANAGING STAFF PERFORMANCE
4 hrs How to provide an efficient and supportive working environment for the benefit of your staff & clients. Management styles & their impact on staff; principles of motivation, involvement and delegation; agreeing objectives & priorities; monitoring performance; assessing progress.
4 hrs (min) learn to plan, prepare & present confidently to a group in a logical, systematic manner; identify your target audience; what you need to say; resources, visual aids & handouts; dealing with nerves; voice projection; handling questions.
4 hrs How to identify problems & implement solutions, damage-limitation and firefighting, anticipating problems before they create difficulties, people/work methods/environment, creating communication pathways, managing the changes.
PROMOTING A WORK/LIFE BALANCE
3 hrs How to identify trends within the workplace & recognise signs of an employee experiencing difficulties; develop strategies to help them including techniques such as ‘open door’ policy, counselling & mentoring.
RECRUITMENT AND SELECTION
3 hrs (min) Identify the range of HR procedures available, the principles of effective recruitment & organisational policies to promote fair selection, legislation, specifying people & job requirements, screening applications, preparing for the interview. INTERVIEWING SKILLS can be included, or a separate course can be booked which will enable a more in-depth study with role-plays.
STAFF INDUCTION AND ONGOING MANAGEMENT
3 hrs (min) Importance of ongoing support for new staff members. How to compile an Induction Programme, a look at what they need to know – and when; integrating new people into established teams; ongoing skills development; trial periods, progress checks and performance reviews.
4 hrs Develop teams and individuals to enable them to maximise potential. The organisational policies supporting training & development; team development strategies; identifying training needs; individual learning; assessing progress.
4½ hrs (MIN 8 PEOPLE) The skills needed for working together, what makes an effective team, team development, how to recognise & tap inherent skills in people. Essential learning for those new to a team environment at any level.
TEAM LEADING AND SUPERVISION
4 hrs Role of the supervisor & the dynamics of team management, the span of control; responsibility & authority; planning & delegation; developing teamwork; Maslow’s Hierarchy & more.
TECHNIQUES OF INSTRUCTION
3 hrs (min) How to train new/existing staff to perform new tasks in a logical, systematic manner, learning styles; planning your work & tailoring delivery to suit your audience; communication skills; motivational issues, (nb not subject-specific)
4 hrs Manage time more effectively with practical advice on recognising & solving time-related problems, prioritising, changing working practices & managing interruptions.